Our Return Policy — No Fine Print, No BS

"Try them. Actually try them. If they suck, send them back."

I know what you're thinking. A keycap brand with a generous return policy? Probably got some hidden catch. Restocking fee. "Product must be in original packaging." "Only applicable on Tuesdays during a full moon."

Nah.

Here's the deal:

The Policy

30-day, no-questions-asked, full refund return.

That's it. That's the whole policy. Let me break it down because I know some of you skim:

• You don't like the color? Return it. Full refund.
• The profile doesn't feel right on your board? Return it. Full refund.
• Your cat knocked your keyboard off the desk and now you need the money for a new one? Honestly, return it. Full refund. (I've been there. Cats are ruthless.)

Here's how it works:

1. Send us an email with your order number
2. Tell us you want to return it — you don't need a reason, but if you have one, I'm genuinely curious
3. We'll send you a return label (free, obviously)
4. Ship it back within 30 days of delivery
5. Get your refund — processed within 3 business days after we receive it

No restocking fees. No "original packaging required." No hoops to jump through. Just put the keycaps back in the box (or a box, any box, I'm not picky), slap the label on, and drop it off.

Quality Issues? Even Simpler.

If your set arrives with a problem — missing keys, wrong keys, manufacturing defect, the legends are crooked, whatever — you don't even need to send it back first.

Email us a photo. We'll either:

• Ship you a replacement immediately (with a prepaid return label for the defective set), OR
• Refund you in full right then and there — your call

You shouldn't have to wait 2 weeks for us to "inspect" the problem. If something's wrong, we fix it. That's how it should work.

Why Do We Do This?

Because I've been on the other side of this.

I once bought a $70 keycap set from a brand (not naming names, but rhymes with "shmem-shmee") and it arrived with two identical "R" keys and no "T" key. Their response? "Please ship the product back to our facility in [country] for inspection. Processing time: 2–4 weeks."

Two to four weeks. For their mistake. I needed a keyboard that typed actual words, not cryptograms.

So when I started WASDWORKS, I decided: if we mess up, we eat the cost. Period. No making the customer jump through hoops because we sent them a faulty product. That's just basic decency.

The Only Thing We Ask

Be honest with us. Don't order a set, use it for a month, then return it because you "didn't like it" after clearly using it as your daily driver. We're running a small operation here — just me and a couple of friends. We can absorb honest returns. We can't absorb people treating us like a free rental service.

That said, 99% of people are cool. And for the 1% who aren't... well, I'll cross that bridge when I get there.

TL;DR

Or DM me on Discord. That works too.

— WASDWORKS