Shipping Policy

Free Worldwide Shipping.
Duties Included.

Every WASDWORKS order ships free — anywhere in the world. And before you ask: yes, duties and taxes are covered. Nothing extra at your door. No "sorry, customs is holding your package until you pay this surprise fee." We handle it upfront.

Processing Time

We ship within 3 business days of your order being placed.

Here's what happens between "place order" and "on the truck":

Day	What's Happening
Day 1	Your order enters the queue. First come, first served.
Day 2	Picked, packed, quality checked — every set is verified complete before it goes in the box.
Day 3	Handed to the carrier. You get a tracking number via email.

If anything delays your order beyond 5 business days, you'll hear from us proactively. Not the other way around.

Shipping Carriers & Transit Times

We use different carriers depending on your region — always the fastest, most reliable option available.

Region	Carrier	Est. Transit Time
United States	USPS / FedEx	3–10 business days
Canada	USPS (via Canada Post)	5–10 business days
Australia	Australia Post	7–14 business days
Europe (EU / UK)	Local postal service	7–14 business days
Asia	Local postal service	7–15 business days
Germany	DHL / Local postal	7–12 business days
Rest of World	Varies by destination	10–20 business days

Customs, Duties & Taxes

We pay. You don't.

Situation	Who Pays
Standard import duties	✓ WASDWORKS — included at checkout
VAT / GST (where applicable)	✓ WASDWORKS — via IOSS or equivalent
EU IOSS (Import One-Stop Shop)	✓ WASDWORKS — prepaid for fast clearance
Carrier handling fees	✓ WASDWORKS covers it
Special / retaliatory tariffs	⚠ We'll notify you before shipping

Important:

We do not mark packages as "gift" or under-declare values to dodge customs. That's illegal and can get your package seized. We declare the actual value and pay the duties upfront so your order clears fast and clean.

Tracking

Every single order ships with a tracking number. No exceptions.

You'll receive your tracking number via email within 3 business days of placing your order. If you don't — something went wrong. Email us.

Tracking Status Guide

Status	What It Actually Means
Label Created	We printed the label. Carrier will pick it up soon.
In Transit	Your package is moving. Check the carrier's site for detailed updates.
Customs Clearance (international)	Routine processing. Duties already paid by us — usually 1–3 days.
Out for Delivery	On the truck. Today's the day.
Delivered	Check your door / mailbox / wherever the carrier left it.

Tracking Shows "Delivered" But No Package?

Check around your door, mailbox, or with neighbors
Wait 24 hours — carriers sometimes scan before actual delivery
If still missing after 24 hours, email us immediately

Lost or Damaged Packages

Lost in transit?

We investigate with the carrier. If confirmed lost, we ship a replacement at no cost to you — no questions asked, no waiting for a carrier investigation to finish.

Damaged in transit?

Take photos and email them to us within 48 hours of delivery. We'll ship a replacement immediately.

We use corrugated boxes and bubble wrap, but carriers occasionally play football with packages. If that happens, it's on us — not you.

Address Changes

Need to update your shipping address? Email us within 24 hours of placing your order. If it hasn't shipped yet, we can update the address. Once it's in the carrier's hands, we can't redirect it — so double-check your address at checkout.

Where We Don't Ship

PO Boxes — we require a physical street address for delivery

Military bases (APO/FPO) — we do ship to these, but delivery may take longer. Tracking is available through the military postal system.

A Note About Speed

We're not Amazon. We don't have a warehouse full of robots. It's a real person (me, or one of my friends) physically putting your keycaps in a box, checking the set is complete, and getting it to the carrier.

We'd rather take the extra time to make sure your order is right than rush it and send you a missing key. Quality over speed, every time.

Questions?

Email WASDworks@outlook.com. We actually reply — usually within a few hours during business days, and always within 24 hours. No chatbots, no ticket systems, no "your inquiry is important to us" auto-replies.

Or DM us on Discord. That works too.

— WASDWORKS