Returns & Refunds

30 Days.
No Questions.
Full Refund.

That's the policy. Let me break it down because I know some of you skim:

Don't like the color? Return it. Full refund.
Profile doesn't feel right? Return it. Full refund.
Changed your mind? Return it. Full refund.
Cat knocked keyboard off desk? Honestly, return it. Cats are ruthless.

We don't need a reason. You don't need to write an essay. Just email us and we'll handle it.

How Returns Work

1

Email us

Send your order number to WASDworks@outlook.com
2

Tell us you want to return it

Reason optional, but if you have one, I'm genuinely curious
3

We'll send a prepaid return label

Free, obviously
4

Ship it back within 30 days

Put the keycaps in the box — or any box, I'm not picky
5

Get your refund

Within 3 business days after we receive the return

No restocking fees. No "original packaging required." No hoops to jump through. Slap the label on, drop it off. Done.

Quality Issues? Even Simpler.

If your set arrives with a problem — missing keys, wrong keys, manufacturing defect, legends are crooked, whatever — you don't need to send it back first.

Option A

We ship you a replacement immediately

Plus a prepaid return label for the defective set.

Option B

We refund you in full right then and there.

No waiting. Your choice.

No waiting 2 weeks for us to "inspect" the problem. No "please ship it back to our facility for evaluation." If something's wrong, we fix it. That's basic decency.

Return Shipping Costs

Scenario	Who Pays Return Shipping
Any reason (change of mind, wrong color, etc.)	✓ WASDWORKS — free prepaid label
Quality issue / defect	✓ WASDWORKS — free prepaid label
Wrong item received	✓ WASDWORKS — we ship the right one + return label

We cover return shipping in every case. Period.

Refund Timeline

Scenario	Refund Processed
Standard return (received and checked)	Within 3 business days
Quality / defect issue (with photo proof)	Within 24 hours — no need to wait for return
Cancelled before shipping	Within 24 hours — full refund, no questions

Refunds are issued to your original payment method. Your bank or payment provider may take additional time — that's on them, not us.

Damaged in Transit

If your package arrives damaged, email us photos within 48 hours of delivery. Include:

▶ A photo of the damaged outer packaging
▶ A photo of the damaged product
▶ Your order number

We'll ship a replacement immediately at no cost. You don't need to return the damaged set — keep it, spare parts, whatever.

Exchanges

We don't have a formal exchange process because our return + reorder flow is faster:

Return what you don't want → Place new order for what you want → Both happen in parallel

This way you're not waiting for us to receive your return before we send the replacement.

The Only Thing We Ask

Be honest.

Don't order a set, use it as your daily driver for 29 days, then return it because you "didn't like it" after clearly putting 300 hours on it. We're running a small operation — just a few people who care about what we make. We can absorb honest returns. We can't absorb people treating us like a free rental service.

That said, 99% of people are cool. And for the 1% who aren't — we'll cross that bridge when we get there.

Quick Reference

Scenario	What Happens
Don't like it (any reason)	30-day full refund, free return shipping
Quality / defect issue	Immediate replacement OR full refund — your choice
Wrong item received	We ship the right one + return label for wrong one
Changed mind before shipping	Full refund within 24 hours
Damaged in transit	Replacement shipped immediately, no return needed